Customer relationship management (CRM) platforms are a great tool for businesses large and small to use in order to connect with customers. One great CRM is Zendesk, it makes customer service better while building software to meet customer needs and keeping your business in sync.
Zendesk brings interactions with your customers together all on one platform whether its via phone, email, chat, or through social media. Zendesk is a flexible and scalable solution that has the ability to grow right alongside your business. This platform makes it easy to track support requests, respond to customer questions, and monitor the effectiveness of your customer services representatives.
Some key components and features of Zendesk include:
- Live Chat – Real time performance management for customer service teams
- Social Messaging – Engage with customers through multiple channels
- Community Forms – Build forms, surveys, and polls.
- Ticketing System – Collects customers requests and questions
Zendesk’s customizable dashboards make it easy to measure and improve your team’s productivity. With Zendesk, you can give your customers a seamless experience when they need help and your customer service representatives the tools they need to be more efficient. Zendesk creates a conversation between your business and your customers that’s unparalleled.
If you are looking for a CRM solution to engage with your audience, contact us today. We’re here to help answer any of your questions and help you meet your customer needs.