Rebuilding the Customer Portal for Filtration Concepts, Inc.
Filtration Concepts, Inc. needed a customer portal that could keep up with how their business actually runs. Their existing proprietary platform was costly and no longer well suited to customer needs like multi-location equipment management, maintenance-based reordering, and account-specific pricing.
Starkmedia built a custom portal on Drupal that gave FCI’s customers a cleaner, more capable self-service experience.
What We Delivered
The portal gives FCI customers a central place to manage their filter and equipment needs. Customers can track equipment across multiple locations, schedule reorder notifications tied to maintenance cycles, place quick orders, and submit service requests, all from one login. Account-specific pricing ensures each customer sees what is relevant to them.
On the backend, order processing connects to QuickBooks, keeping FCI’s internal workflow clean and reducing manual handling.
Key Features
- Equipment management across multiple locations and campuses
- Maintenance-based reorder scheduling and filter replacement notifications
- Account-specific pricing and product access
- Quick ordering and service request submission
- QuickBooks integration for order processing
Built Around How FCI Works
The result is a portal that reflects how FCI actually operates. Customers have what they need in one place, and FCI has a system that fits the real structure of their business rather than working around it.
If you’ve outgrown your current platform, contact us to get started.