Drupal Web Design and DevelopmentFiltration Concepts, Inc. Customer Portal

Filtration Concepts, Inc., a Wisconsin air-filtration products and service provider, partnered with Starkmedia to replace a costly proprietary platform with a custom Drupal customer portal designed around its actual operations. The new self-service experience lets customers manage equipment across multiple facilities, schedule filter replacements, access account-specific products and pricing, place quick orders and request service from one login, while a QuickBooks integration connects online orders with FCI’s internal processing workflow.

Key Features

  • Replaced a costly proprietary platform with a custom Drupal portal tailored to FCI’s customer and operational requirements
  • Centralized multi-location equipment management, maintenance-based reorder scheduling and replacement notifications within one account
  • Combined account-specific product access and pricing with quick ordering, service requests and QuickBooks-connected processing

Multi-Location Equipment Management

Customers can organize filters and equipment by location or campus from a single account, giving facilities teams a clearer view of maintenance needs across their properties.

Maintenance-Based Reordering

Reorder schedules and replacement notifications align filter purchases with established maintenance cycles, making recurring requirements easier for customers to manage.

Connected Order Processing

Account-specific products and pricing simplify quick orders, while the QuickBooks integration connects portal activity with FCI’s internal workflow and reduces manual handling.

Get Started

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