The beauty of social media is its versatility and wide range of applicability. Creativity is highly encouraged within the social realm and evidence of it often determines success or failure. Qdoba’s social media efforts focus on “fan” involvement and incorporate creative games, contest, and promotions to meet this goal.

Recently, I spoke with Doug Thielen, head of non-traditional marketing for Qdoba. During our conversation, we tackled the topics of a starting strategy, audience monitoring, and responding to negativity. Below is our interview, which highlights the key points of our conversation. (more…)